Cancellations, explained.

The refund deadline depends on when you book and when the appointment starts.

This is the policy being tested for InstaFix’s upcoming marketplace. Public bookings are not open. For an existing test booking, follow the terms acknowledged at its checkout.

Bookings made before the appointment day

Cancel at least 24 hours before the scheduled start for a full refund of the professional’s show-up fee and the $15 InstaFix booking fee.

Same-day bookings

Cancel at least 3 hours before the scheduled start for a full refund of both fees. “Same day” uses the appointment’s local time zone.

After the deadline

Once accepted, a booking cancelled after its applicable deadline receives no automatic refund. The professional retains their show-up fee and InstaFix retains the $15 booking fee. This also applies to accepted bookings made inside the cancellation window.

A cancellation exactly at the applicable deadline qualifies for the full refund. Checkout displays the deadline so you can review it before agreeing.

Exceptions and appointment problems

Request an exception through booking support or email hello@instafixapp.com. Include your booking reference and what happened. An exception request does not guarantee approval.

If the professional cancels, does not arrive, or there is a problem after the appointment starts, contact support. The customer late-cancellation rule does not determine these cases.

Multiple appointments

Each appointment is assessed separately using its own start time, booking date, and accepted terms.

Refund processing

An approved refund and its appearance in your bank account are separate events. Processing time depends on your payment provider and bank.